Contact center agents overwhelmed by increasing customer use of multiple social channels
Playvox Explains How to Improve Customer Satisfaction While Maintaining Agent Well-Being in Remote and Hybrid Omnichannel Centers
SUNNYVALE, California, April 5, 2021 / PRNewswire / – What: Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, will speak at the 2021 Society of Workforce Planning Professionals (SWPP) annual conference on April 14, 2021, To 12:30 p.m. ET. The Society of Workforce Planning Professionals (SWPP) is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.
Playvox Chief Product Officer to discuss post-Covid trends in remote and hybrid contact centers and agent welfare.
Why: Customers’ demands on individual businesses have been higher over the past year, with the emphasis on providing more digital channels to communicate with them. This impact was felt by all companies and was part of the desire to use solutions connected to CRM as omnichannel routing platforms.
Who: Kristyn emenecker, Head of Product and Strategy for Playvox, is available to chat with media, analysts and bloggers about emerging post-pandemic trends in omnichannel contact centers, increasing agent experience, increasing awareness, correlation with customer satisfaction and new best practices for managing agents well. -being. She will present with Josh king, consultant in Playvox WFM solutions.
Kristyn has been a leading voice in the CX and contact center industry for over 20 years. She has refined this love for clients in various leadership roles at companies such as NICE inContact, Verint, Mercom Systems and TPG TeleManagement. Most recently, she served as SVP Product Strategy for Verint, responsible for global product and go-to-market strategy for Verint’s broad portfolio. Kristyn has been published in several trade journals and is a frequent speaker on topics related to contact center, workforce optimization, employee journeys and customer engagement.
When: Wednesday April 14, 2021, To 12:30 p.m. ET
Session title: Offer optimization at the heart of modern business services
Kristyn emenecker is available for media interviews immediately after the session (session slides will be provided) or in advance by appointment by contacting [email protected].
For more information on Playvox:
For more information on SWPP:
Playvox’s digital culture and cloud-native suite of workforce engagement management solutions elevate today’s most innovative customer service organizations with the agent enrichment tools needed to respond to today’s demanding digital experience standards. By facilitating a 360-degree view of your representatives and overall service operations, Playvox supports many pioneering organizations in the current digital transformation movement, such as Twitter, Zendesk, NuBank and SoFi. Our WFM, QA, Performance Management, Coaching, Learning, VoC and Agent Motivation software portfolio deploys quickly and easily integrates with Zendesk, Salesforce, ServiceNow, Kustomer, Slack and other platforms, allowing you to optimize the heart of modern service operations. . Learn more about www.playvox.com.
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